Frequently Asked Questions

Do I need a referral?

No referral is needed to get started. If you are accessing funding through NDIS, Medicare, or an insurance scheme, a referral may be required — we can guide you through this.

How do I make an appointment?

You’re welcome to get in touch via email or phone to arrange an initial appointment. We’ll take a little time to understand your child and help you decide on the best next step.

What happens in the first session?

The first session is focused on understanding your child — their strengths, challenges, and what matters most to your family. From there, we’ll outline a clear, practical plan.

Do you work with NDIS participants?

Yes. We work with children who are self-managed or plan-managed. We aim to ensure therapy is practical, purposeful, and aligned with your child’s goals.

Can I use private health insurance?

Many families are able to claim a portion of therapy through their extras cover. We recommend checking directly with your fund for occupational therapy coverage.

Is therapy covered by Medicare?

In some cases, yes.

Your GP may provide access through a Chronic Disease Management Plan or Mental Health Care Plan. A paediatrician may also refer for allied health sessions that are partially covered by Medicare.

We’re happy to guide you through whether this is appropriate.

What ages do you see?

We work with children and adolescents across a broad age range — from early years through to teens.

What kinds of challenges do you support?

We support a range of areas, including:

• Emotional regulation
• Attention and executive functioning
• School participation and learning
• Sensory processing differences
• Daily living skills
• Handwriting and written output
• Upper limb and hand function
• Complex or unclear developmental presentations

Do you provide assessments?

Yes. We offer both targeted and comprehensive assessments, depending on your child’s needs. This may include functional assessments, school-based observations, and standardised tools where appropriate.

Do you work with schools and other professionals?

Yes — collaboration is a key part of our work. We regularly liaise with teachers, schools, paediatricians, and other therapists to support consistency and meaningful progress.

Where are sessions held?

Sessions can take place:

• In clinic (North Perth) 
• At school or childcare 
• At home (where appropriate) 
• Via telehealth 

How often will my child need therapy?

This varies depending on your child and your goals. We aim for therapy to be purposeful and time-effective — not open-ended.

Do you have a waitlist?

We aim to keep wait times manageable and will always be transparent about availability when you enquire.

What makes Pollen+ different?

You will work directly with a highly experienced Occupational Therapist, with continuity of care throughout. Our approach is calm, practical, and tailored — particularly for children with more complex or less clear presentations.

My child doesn’t “fit a diagnosis” — can you still help?

Absolutely. Many of the children we see do not fit neatly into a category. We focus on understanding the whole child and what may be getting in the way of everyday life.